Our Return Policy
We prioritize your satisfaction and strive to make your shopping experience with us risk-free and enjoyable. We understand that you might need to return a product occasionally. In that case, we offer a straightforward 30-day return policy from the date you receive your item, with no return costs.
Returns Eligibility Products must be in the same condition as when received - unworn, unused, with tags, and in the original packaging. Proof of purchase is required. Please note, steering wheels and wheels are custom products and may only be returned due to quality issues.
Initiating a Return To start a return, please contact us at support@infinaware.com or use our live chat. Once your return is approved, we will send you instructions on how to return your package. We are happy to cover the return shipping costs for all non-defective or undamaged products. Damaged or defective items will, of course, also be accepted for return.
(The buyer will be required to pay return shipping costs for refund requests arising from a temporary change in the buyer's wishes.)
Please remember, items sent back to us without first requesting a return cannot be accepted. For any queries about returns, contact us at support@infinaware.com.
Damages and Problems We encourage you to inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so we can evaluate the issue and make it right. Your 100% satisfaction is our goal.
Exceptions Certain types of items cannot be returned, such as custom products, hazardous materials, flammable liquids or gases. Regrettably, we also cannot accept returns on gift cards. If you have queries about your specific item, don't hesitate to contact us.
Exchanges To ensure you get what you want as fast as possible, we recommend that you return your item and place a new order once your return is accepted.
Refunds Once we receive and inspect your returned item, we will notify you and inform you if the refund has been approved. Approved refunds will be processed automatically to your original payment method within 3-5 business days. Please note, it may take some additional time for your bank or credit card company to post the refund to your account.
Note To expedite the return process, please ship via EMS and declare the package as a testing sample with a value under $100. Please avoid DHL/Fedex/UPS as these services may incur customs detentions, high taxes, and potential delivery issues. Losses incurred by selecting these express services for return will be borne by the sender.
Your satisfaction is paramount to us. We're always here to help and make your return as easy as possible. Thank you for choosing to shop with us!
1. Processing time
1) Normally, orders after payment will be ready for shipment within 48 working hours. When there is a holiday or weekend, there may be a slight delay.
2) For some tools with TESLA brand labels, the warehouse workers may hide the labels/stickers in the packing boxes. If you don't find the sticker, please contact infinaware online customer service for help.
2. Shipping cost
1) Free shipping worldwide for orders over $149 USD. (Our customer service may contact you to make up a small portion of the shipping cost for areas such as Puerto Rico islands)
2) For orders under $149, the shipping cost depends on the weight, size (volume weight), delivery area and shipping company, please contact our online customer service for details.
2) infinaware is currently shipped using express or special shipping lines, the current average shipping time to the world in about 10-15 days (wheels, steering wheels and other custom products to customer service to inform you of the time shall prevail),.
3) Shipping cost selection
1) Express delivery. DHL, UPS, FedEx, TNT Express
2) Standard shipping. EMS, China Post, Hong Kong Post, Singapore Post, Registered Mail, etc.
Please note.
1) When you choose express or standard shipping infinaware will choose the most suitable shipping method.
2) If you have any request for a specific shipping method, please leave a note in your order.
3) After completing your order, you will receive an email requiring you to confirm the shipping method and tariff value, please keep the email from infinaware in your whitelist.
4) Once the package is shipped, infinaware will update the tracking number on the website and you will receive an email directly with the tracking number.
5) You can track the status of your parcel by following the tracking link below.
4. Important Notes
1) Goods not subject to customs duties
For some EU countries, such as UK, France, Italy, Germany, etc. We may choose some duty-free channels for shipping. The shipping declaration value we will write lower than the actual value.
DPD: 10-12 working days
Yanwen special line: 10-20 working days
Registered mail. 7-15 working days
2) EMS shipping
For Russia, Brazil and other countries, infinaware can directly choose EMS as the default shipping method. If you choose express shipping or have special requirements, we will inform you by email.
Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different restrictions on delivery locations. For example, so far only EMS is available for Russia, but other shipping methods such as DHL, UPS cannot reach Russia. In this case, our customer service staff will give you some guidance.
3) Customs duties
When buying goods from other countries, it is the responsibility of every buyer to pay customs duties.
Some countries may require a tax ID for shipment and in order to pass through customs in these countries you must add the customer's tax ID to the shipping label.
Brazil. CPF/CNPJ No.
Italy. CF/PEC)
South Korea. Personal Customs Clearance Code = PCCC
4) Phone number
Please make sure that you provide the correct phone number along with your shipping address as this is very important for delivery. The shipping company needs it to inform you that your items have arrived at your final address.
5) Remote Area
If your address is a remote location, an additional remote location fee (approximately $38) will apply.
DHL Remote Area Check: http://dct.dhl.com/
We hope it will arrive on time, but since this is an international delivery, shipping times will be highly dependent on the courier and local customs/duties.
